Terms and Conditions
1. BOOKING TERMS
Terms and Conditions Applicable to All Guests Upon Booking. The guest responsible for the booking is entering into a short-term rental contract for the agreed period with Positive Cloud Unipessoal Lda., the owner/representative of the Property. The Property may only be occupied during the agreed period, after which the guest shall vacate the premises and return the keys. No commercial activities, filming, or parties are permitted without the Property’s prior consent.
Terms and Conditions Applicable to All Guests Upon Booking. The guest responsible for the booking is entering into a short-term rental contract for the agreed period with Positive Cloud Unipessoal Lda., the owner/representative of the Property. The Property may only be occupied during the agreed period, after which the guest shall vacate the premises and return the keys. No commercial activities, filming, or parties are permitted without the Property’s prior consent.
2. PAYMENT
The guest agrees to pay the full amount (set in Euros (€)) agreed upon for our services at the time of booking. Check-in/key handover is only possible if the stay’s full payment is received prior to or at the time of check-in. The Property may request a credit or debit card as a payment guarantee to cover any costs incurred due to no-show, contracted and/or additional services, or, if applicable, expenses related to damages caused by the guest on the premises. The Property’s representative is expressly authorized to charge the supplied card accordingly, upon notice to the guest or cardholder, which the guest accepts and waives any right to chargeback.
The guest agrees to pay the full amount (set in Euros (€)) agreed upon for our services at the time of booking. Check-in/key handover is only possible if the stay’s full payment is received prior to or at the time of check-in. The Property may request a credit or debit card as a payment guarantee to cover any costs incurred due to no-show, contracted and/or additional services, or, if applicable, expenses related to damages caused by the guest on the premises. The Property’s representative is expressly authorized to charge the supplied card accordingly, upon notice to the guest or cardholder, which the guest accepts and waives any right to chargeback.
3.CANCELLATION
Cancellation policies are applied according to the type of rate selected by the guest at the time of booking.
Cancellation policies are applied according to the type of rate selected by the guest at the time of booking.
4. CHECK-IN ONLINE REGISTRATION
Portugal’s Border and Foreigners Coordination Unit (UCFE) requires all travelers to provide personal data when entering Portugal. This information must be submitted before the check-in date. The Property cannot accommodate guests who do not comply with this legal requirement. Before the guest’s arrival, Online Check-in Registration will be requested via email or another electronic means for all guests staying on the premises during the reservation period, including children and infants.
Portugal’s Border and Foreigners Coordination Unit (UCFE) requires all travelers to provide personal data when entering Portugal. This information must be submitted before the check-in date. The Property cannot accommodate guests who do not comply with this legal requirement. Before the guest’s arrival, Online Check-in Registration will be requested via email or another electronic means for all guests staying on the premises during the reservation period, including children and infants.
5. CHECK-IN
Check-in time is from 4:00 p.m. or as expressly agreed upon in advance with the Property. The Property provides a Self Check-in system, meaning no staff member will be present. The guest who made the reservation or persons specifically authorized by the booking holder must be present at check-in.
Check-in time is from 4:00 p.m. or as expressly agreed upon in advance with the Property. The Property provides a Self Check-in system, meaning no staff member will be present. The guest who made the reservation or persons specifically authorized by the booking holder must be present at check-in.
6. CHECK-OUT
Check-out time is by 11:00 a.m. All guests must vacate the Property by this time, leave the premises in the same condition as at the original check-in, with the layout intact and reasonably clean. All appliances, including air conditioning, must be turned off, and keys should be left on the living room table prior to departure. Additionally, the extra key must be placed inside the Key Box located on the door of the Property. Guests must send a photo of the keys on the table before leaving. All trash should be removed from bins and placed in the containers at the building entrance. These requirements apply even if a final cleaning fee has been paid or included in the rental contract. Guests are strictly instructed not to leave the key in the door lock inside the apartment. Failure to vacate by 11:00 a.m. without prior notice and the express approval of the Property will result in an additional accommodation fee equal to one night’s stay. Should the guest refuse to vacate, the Property reserves the right to enter, remove belongings, change locks, and take all necessary measures, including notifying local authorities. The guest will be charged all associated costs for such actions. The Property is not responsible for any items left in the apartment after guest departure. Any belongings found on the premises can be returned upon request, with the guest responsible for all associated recovery costs.
Check-out time is by 11:00 a.m. All guests must vacate the Property by this time, leave the premises in the same condition as at the original check-in, with the layout intact and reasonably clean. All appliances, including air conditioning, must be turned off, and keys should be left on the living room table prior to departure. Additionally, the extra key must be placed inside the Key Box located on the door of the Property. Guests must send a photo of the keys on the table before leaving. All trash should be removed from bins and placed in the containers at the building entrance. These requirements apply even if a final cleaning fee has been paid or included in the rental contract. Guests are strictly instructed not to leave the key in the door lock inside the apartment. Failure to vacate by 11:00 a.m. without prior notice and the express approval of the Property will result in an additional accommodation fee equal to one night’s stay. Should the guest refuse to vacate, the Property reserves the right to enter, remove belongings, change locks, and take all necessary measures, including notifying local authorities. The guest will be charged all associated costs for such actions. The Property is not responsible for any items left in the apartment after guest departure. Any belongings found on the premises can be returned upon request, with the guest responsible for all associated recovery costs.
7. HABITABILITY
If the Property becomes uninhabitable after guest arrival due to circumstances beyond the guest’s control, we will make every effort to find similar accommodation. If that is not possible, we will refund the cost for the days the Property could not be occupied. If the Property is uninhabitable before guest arrival, we will assist in booking alternative accommodations.
If the Property becomes uninhabitable after guest arrival due to circumstances beyond the guest’s control, we will make every effort to find similar accommodation. If that is not possible, we will refund the cost for the days the Property could not be occupied. If the Property is uninhabitable before guest arrival, we will assist in booking alternative accommodations.
8. NUMBER OF GUESTS / OCCUPANCY
No more than the number of guests specified in the booking may stay at or occupy the Property. Guests must declare the exact number of persons staying for the duration of the reservation. Any change to this number must be communicated to the Property at least 48 hours before arrival and is subject to availability. The number of guests declared must not exceed the capacity listed for the Property. If additional persons beyond the contracted number stay at the Property, an extra nightly rate per person will apply for all nights of the reservation, regardless of the number of nights the guests report staying.
No more than the number of guests specified in the booking may stay at or occupy the Property. Guests must declare the exact number of persons staying for the duration of the reservation. Any change to this number must be communicated to the Property at least 48 hours before arrival and is subject to availability. The number of guests declared must not exceed the capacity listed for the Property. If additional persons beyond the contracted number stay at the Property, an extra nightly rate per person will apply for all nights of the reservation, regardless of the number of nights the guests report staying.
9. TOURIST TAX
The tourist tax is not included in the cost of the stay. Lisbon, Porto, and other municipalities require all accommodation establishments to collect a tourist tax on behalf of travelers. Please note that the current municipal tax is €4.00 per person, per night. This amount may change by order of the relevant authorities and will apply immediately. Currently, it is subject to a maximum amount of €28.00 per guest, which may also be altered by the authorities and will be applied with immediate effect.
The tourist tax is not included in the cost of the stay. Lisbon, Porto, and other municipalities require all accommodation establishments to collect a tourist tax on behalf of travelers. Please note that the current municipal tax is €4.00 per person, per night. This amount may change by order of the relevant authorities and will apply immediately. Currently, it is subject to a maximum amount of €28.00 per guest, which may also be altered by the authorities and will be applied with immediate effect.
10. CLEANING FEE
This is a one-time fee added to the booking total by the Property. The fee is a standard charge intended to cover costs associated with cleaning and preparing the Property for the next guest. This service is performed after each guest’s departure, in line with our policy to ensure the Property’s cleanliness and quality.
This is a one-time fee added to the booking total by the Property. The fee is a standard charge intended to cover costs associated with cleaning and preparing the Property for the next guest. This service is performed after each guest’s departure, in line with our policy to ensure the Property’s cleanliness and quality.
11. PROPERTY KEYS
The Property will provide one set of keys. Guests are strictly instructed not to leave keys in the door lock or inside the Property when unattended. Additional charges will apply for lost keys or if guests are locked out of the Property. Lost keys: €50.00 (per key) during the stay or after check-out; Staff assistance (between 10:00 p.m. and 12:00 a.m.): €50.00.
Please note that our team may take up to one hour to reach the Property to assess the situation and take necessary action. If an external professional service is required, the guest is responsible for the full amount charged by the service provider. The professional service fee will vary based on complexity, materials, time spent, and other factors.
The Property will provide one set of keys. Guests are strictly instructed not to leave keys in the door lock or inside the Property when unattended. Additional charges will apply for lost keys or if guests are locked out of the Property. Lost keys: €50.00 (per key) during the stay or after check-out; Staff assistance (between 10:00 p.m. and 12:00 a.m.): €50.00.
Please note that our team may take up to one hour to reach the Property to assess the situation and take necessary action. If an external professional service is required, the guest is responsible for the full amount charged by the service provider. The professional service fee will vary based on complexity, materials, time spent, and other factors.
12. APPLIANCES AND AMENITIES
All appliances and amenities provided by the Property are listed in our advertisements. The Property is unable to provide items not listed in the description of each unit. If an appliance is not functioning or if guests are unsure how to use any device, they should contact our team. TV / Internet - Modifications to TV and internet services (routers and passwords), or removal of any installed routers from the power outlets, are not permitted.
All appliances and amenities provided by the Property are listed in our advertisements. The Property is unable to provide items not listed in the description of each unit. If an appliance is not functioning or if guests are unsure how to use any device, they should contact our team. TV / Internet - Modifications to TV and internet services (routers and passwords), or removal of any installed routers from the power outlets, are not permitted.
13. MAINTENANCE
Any issues encountered during the stay (such as electrical problems, TV or internet issues, equipment malfunction, or water leaks) must be reported immediately. Resolution times may vary depending on the issue, taking up to 72 hours or longer if third-party services are required. Respecting guests’ privacy, our Maintenance Team reserves the right to access the Property at any time if necessary for inspections, repairs, and emergencies.
Any issues encountered during the stay (such as electrical problems, TV or internet issues, equipment malfunction, or water leaks) must be reported immediately. Resolution times may vary depending on the issue, taking up to 72 hours or longer if third-party services are required. Respecting guests’ privacy, our Maintenance Team reserves the right to access the Property at any time if necessary for inspections, repairs, and emergencies.
14. CLEANING
The Property is cleaned prior to guests’ arrival, and a thorough inspection is conducted before each check-in. A set of towels, bed linens, and hygiene items is provided according to the number of guests listed in the reservation. Additional cleaning services and products, including linen and towel replacement, are available for an additional fee.
The Property is cleaned prior to guests’ arrival, and a thorough inspection is conducted before each check-in. A set of towels, bed linens, and hygiene items is provided according to the number of guests listed in the reservation. Additional cleaning services and products, including linen and towel replacement, are available for an additional fee.
15. NON-SMOKING POLICY
All areas of the Property, including balconies, are strictly non-smoking. If smoke odor is detected after check-out, an additional cleaning fee of €100.00 will be applied.
All areas of the Property, including balconies, are strictly non-smoking. If smoke odor is detected after check-out, an additional cleaning fee of €100.00 will be applied.
16. NOISE AND BEHAVIOR
Guests must refrain from engaging in activities that violate any law or health policy. Guests should not disturb neighbors and agree to keep noise levels to a minimum between 10:00 p.m. and 8:00 a.m. In the event of a complaint or if the police are called due to noise, the reservation will be immediately canceled without any refund. Guests under the influence of alcohol/drugs will be denied check-in, and no refund will be issued. Additional fees may apply in cases of persistent noise or disturbances.
Guests must refrain from engaging in activities that violate any law or health policy. Guests should not disturb neighbors and agree to keep noise levels to a minimum between 10:00 p.m. and 8:00 a.m. In the event of a complaint or if the police are called due to noise, the reservation will be immediately canceled without any refund. Guests under the influence of alcohol/drugs will be denied check-in, and no refund will be issued. Additional fees may apply in cases of persistent noise or disturbances.
17. RESPONSIBILITIES
The Property is not responsible for any direct or indirect damages that may arise from guests’ use of the Property, including damages, insurance, theft, criminal behavior, misuse of equipment, or lack of safety features. Guests traveling with children are responsible for their supervision at all times. Similarly, the Property is not liable for delays, accidents, losses, or changes in schedules or rates related to services contracted directly by guests from third parties. The accommodation service is legally limited to the Property and the guest relationship during their stay. The Property is not responsible for incidents outside its boundaries, such as building maintenance, noise, construction, neighbors, or other matters not directly related to the Property itself. Photos and descriptions are created by our team and reviewed by the owners, and slight differences from published photos may exist without compromising the general condition or amenities. The Property will not compensate or refund guests, nor transfer them to other properties based on appearance or surroundings. It is the guest’s responsibility to ensure, prior to booking, that they are aware of all relevant information regarding the Property, accessibilities, such as the absence of an elevator (there is only a lifting platform available from the first floor to assist with luggage transport) and the area in Lisbon. The Property is not liable for any damages during the guest’s stay, such as (but not limited to) personal injury, theft, loss due to fire, or misconduct, nor for deficiencies in electricity, water, television, gas, and internet supply. The Property is not liable for errors and omissions, third-party misrepresentations, disputes between guests and third parties, or the content of external links beyond the booking site. If guests do not comply with these terms and conditions or in cases of guest misconduct, the Property reserves the right to require departure from the apartment without compensation or refund of fees.
The Property is not responsible for any direct or indirect damages that may arise from guests’ use of the Property, including damages, insurance, theft, criminal behavior, misuse of equipment, or lack of safety features. Guests traveling with children are responsible for their supervision at all times. Similarly, the Property is not liable for delays, accidents, losses, or changes in schedules or rates related to services contracted directly by guests from third parties. The accommodation service is legally limited to the Property and the guest relationship during their stay. The Property is not responsible for incidents outside its boundaries, such as building maintenance, noise, construction, neighbors, or other matters not directly related to the Property itself. Photos and descriptions are created by our team and reviewed by the owners, and slight differences from published photos may exist without compromising the general condition or amenities. The Property will not compensate or refund guests, nor transfer them to other properties based on appearance or surroundings. It is the guest’s responsibility to ensure, prior to booking, that they are aware of all relevant information regarding the Property, accessibilities, such as the absence of an elevator (there is only a lifting platform available from the first floor to assist with luggage transport) and the area in Lisbon. The Property is not liable for any damages during the guest’s stay, such as (but not limited to) personal injury, theft, loss due to fire, or misconduct, nor for deficiencies in electricity, water, television, gas, and internet supply. The Property is not liable for errors and omissions, third-party misrepresentations, disputes between guests and third parties, or the content of external links beyond the booking site. If guests do not comply with these terms and conditions or in cases of guest misconduct, the Property reserves the right to require departure from the apartment without compensation or refund of fees.
18. PRIVACY POLICY
Information collected is processed by Positive Cloud Unipessoal Lda. under the terms defined by data protection law and our Privacy Policy. Data collection is subject to strict confidentiality and will be used as outlined in the contract and these Terms and Conditions. Personal data is collected by legal requirement under Portuguese hospitality law.
Information collected is processed by Positive Cloud Unipessoal Lda. under the terms defined by data protection law and our Privacy Policy. Data collection is subject to strict confidentiality and will be used as outlined in the contract and these Terms and Conditions. Personal data is collected by legal requirement under Portuguese hospitality law.
19. ABOUT THESE TERMS AND CONDITIONS
This agreement is made between the guest and Positive Cloud Unipessoal Lda., duly authorized to provide accommodation services. Positive Cloud Unipessoal Lda. reserves the right to update its terms and conditions at any time. It is the guest’s responsibility to be aware of any changes prior to booking. By agreeing to use our services, the guest accepts any modifications, and all parties shall comply with them. These terms and conditions do not affect guests’ rights. Positive Cloud Unipessoal Lda. may modify these terms and conditions without notice, with changes taking immediate effect.
This agreement is made between the guest and Positive Cloud Unipessoal Lda., duly authorized to provide accommodation services. Positive Cloud Unipessoal Lda. reserves the right to update its terms and conditions at any time. It is the guest’s responsibility to be aware of any changes prior to booking. By agreeing to use our services, the guest accepts any modifications, and all parties shall comply with them. These terms and conditions do not affect guests’ rights. Positive Cloud Unipessoal Lda. may modify these terms and conditions without notice, with changes taking immediate effect.
20. APPLICABLE LAW
The Property names are registered trademarks of Positive Cloud Unipessoal Lda., a company established in Portugal under PT513006141 and governed by Portuguese law. The Court of the District of Lisbon shall have jurisdiction to settle any disputes.
The Property names are registered trademarks of Positive Cloud Unipessoal Lda., a company established in Portugal under PT513006141 and governed by Portuguese law. The Court of the District of Lisbon shall have jurisdiction to settle any disputes.